Warranty Policy

At RLT Home, we are committed to providing high-quality red light therapy devices that deliver reliable performance and customer satisfaction. This Warranty Policy outlines the coverage, return options, and procedures for our products, including the MINI, COMPACT, MAX, ULTRA, and ELITE models. All devices are carefully tested and inspected before shipping to ensure they meet our standards.

Coverage

Every RLT Home device comes with a 3 year warranty starting from the date of delivery. This warranty covers manufacturing defects in materials and workmanship under normal use.

What is Covered

Defects that render the device inoperable or impair its expected functionality, such as faulty LEDs, power issues, or structural failures due to manufacturing errors.

What is Not Covered

  • Damage from misuse, abuse, accidents, unauthorized modifications, or normal wear and tear.
  • Cosmetic damage that does not affect performance.
  • Issues arising from improper storage, exposure to extreme conditions, or use outside recommended guidelines.
  • Damage to any part of the device caused by the user or damage from moving, transfering or shipping after the initial delivery by RLT Home.

Reporting an Issue

If you believe you have received a defective product or if your product malfunctions in any way while it is within the warranty period, please follow these steps to report the issue to us:

  1. Take clear photos/video of the product and it's packaging showing the manufacturing defect.
  2. Send an email to contact@redlighttherapyhome.com with the subject line "Defect/Malfunction - Order #" and attach all photos/videos from step 2.
  3. Please write a clear explanation of the defect as a part of your email.
  4. Wait for 2-4 business days before we review your request and send you a reply.

If approved, we will reach out to you by email or phone and provide a resolution. If not approved, we will reach out to you by email or phone and provide an explanation.

Resolution for Minor Issues

After reviewing your request, if we consider the issue to be a minor defect or functionality issue, we will provide all the necessary resources and guidance to fix the issue. This may include conducting a support video call, sending you parts, and providing clear instructions on fixing the issue yourself. 

Resolution for Major Issues

After reviewing your request, if we consider the issue to be a major defect or functionality issue, we may ask you for more information about the issue and more photos and videos, if necessary. We will arrange for you to ship the device back to us using a prepaid shipping label provided by us, and we will fix the issue at our end, and ship the perfectly inspected device back to you. In cases where repairing the same device is not possible, we will provide a perfectly inspected replacement device.

Expense Coverage for Shipping and Parts

We prioritize making warranty claims hassle-free and cover all the required costs when a claim has been approved.

  • If the device has to be sent back to us, we provide prepaid return labels to one of our locations.
  • If we have to send missing parts or parts needed to repair the device, we cover the cost of those parts and also the shipping.
  • If a repaired/fixed device has to be shipped back to the customer, we cover the shipping costs for that too.