For any questions regarding our products, policies or personal usage guidance, please feel free to contact us.
Getting in touch
- 20531 E Walnut Dr N, Walnut, CA 91789 - for all US deliveries (5-6 working days)
- Rest of the world deliveries take place from China (10-12 working days)
10 College Road, Harrow, Middlesex, United Kingdom, HA1 1BE, UK.
Frequently Asked Questions
Where is the TotalSpectrum Series Red Light Therapy Designed and Manufactured?
The devices are designed in the UK and manufactured in China at a certified 5 star facility.
Is RLT Home a Registered Company?
Yes, "RLT Home" & "Red Light Therapy Home" are brands of a UK registered company.
Are the devices patented?
Our devices are patent pending as of now.
Are the TotalSpectrum Devices Certified?
RoHS is focused on restricting hazardous substances in electronics.
CE is broader, encompassing compliance with a range of European Union directives for product safety, health, and environmental standards. CE marking includes compliance with electrical safety standards.
Can I purchase your products using my FSA/HSA funds?
Some customers have successfully used their HSA to pay for our products, although our website doesn't directly accept HSA cards.
We advise checking with your HSA provider for eligibility confirmation. As an example, a recent customer verified with their provider that our TotalSpectrum series of devices are HSA eligible before making a purchase.
Please note, we cannot take responsibility for any non-approval decisions made by your HSA provider.
I'm torn between your products and another brand's. What factors should guide my decision?
We understand that with so many tech specs, it's not at all easy to make a decision. We encourage you to look for transparency in companies you're considering. If something is not specified on another website, it's most likely intentional.
Things like beam angles and irradiance as measured with a spectrometer and separately from a solar power meter should be displayed as they provide very different readings. Similarly LED bulb wattage, EMF, Flicker, number of wavelengths and importantly their reasoning for choosing those (read ours) .
To make an "apples to apples" comparison, focus on several key factors. Look at the number of LEDs, and consider the price per LED (or per wattage of LEDs), as this offers a direct cost comparison.
Also, assess any additional costs that might arise, such as shipping fees, return costs, or restocking fees if you need to return the product.
Our live chat is more than just a sales tool; we're here to offer guidance and answer any questions to help you make an informed decision, whether you buy from us or elsewhere. We're dedicated to promoting the benefits of red light therapy.
I noticed your products have the best tech specs and pricing, but why aren't there many online reviews yet?
We are confident in the technical superiority of our products and believe they stand out in the market. We anticipate that in the coming months, you will see a significant increase in online reviews and discussions about our products.